Delivery Scams in Singapore: Fake SingPost, Ninja Van and J&T Parcel Messages
Fake parcel notifications are one of the most common phishing messages in Singapore. Scammers impersonate SingPost, Ninja Van, J&T Express, Qxpress and even Shopee or Lazada deliveries, claiming your package is held because of an 'incomplete address' or an unpaid fee of S$1–S$3. The tiny amount is the bait: the link opens a cloned payment page that captures your full card details and the OTP your bank sends, and the scammers then run far larger transactions on your card. Because so many people in Singapore shop online and genuinely expect parcels, these messages feel routine, which is exactly why they work.
Real Scam Message Examples
These are real examples of messages used in this type of scam. If you receive something similar, do not click any links.
Example 1
“SingPost: Your parcel SG72840193 could not be delivered due to an incomplete address. Please update your details and pay the S$1.80 redelivery fee within 24h: singpost-sg-redeliver.com”
Example 2
“[Ninja Van] Delivery attempt failed. Your package will be returned to sender unless you reschedule today. Confirm here: ninjavan-reschedule.top/sg”
Example 3
“Your parcel from Shopee is held at customs. An import tax of S$2.50 is outstanding. Pay now to avoid return: sg-customs-parcel.info/pay”
Warning Signs of a Fake Delivery Message in Singapore
- ⚠SMS or WhatsApp says your SingPost, Ninja Van or J&T parcel is 'on hold' and asks you to pay a small redelivery, customs or address-correction fee through a link
- ⚠The link uses a lookalike domain such as singpost-redelivery.com or ninjavan-sg.top instead of singpost.com or ninjavan.co
- ⚠The SMS comes from an overseas or local mobile number, or appears under the 'Likely-SCAM' sender label instead of a registered sender ID
- ⚠The payment page asks for your full card number, expiry, CVV and then the OTP 'to confirm the S$1.99 fee'
- ⚠You weren't expecting a parcel, or the message has no tracking number you can check on the courier's own website
How Does This Scam Work?
- 1You receive an SMS, WhatsApp or email claiming a SingPost, Ninja Van or J&T parcel is delayed or held
- 2The message pushes you to a link to 'update your address' or pay a small fee, usually under S$3
- 3The link opens a convincing clone of the courier's site that collects your name, address, phone number and card details
- 4The fake page then asks for the OTP your bank just sent, which is actually authorising a much larger overseas transaction
- 5Your card is charged or added to a scammer's mobile wallet, and your details may be resold for further scams
Legitimate vs Scam: How to Tell the Difference
| Aspect | ✓ Legitimate | ✗ Scam |
|---|---|---|
| Sender | Registered sender ID or tracking updates inside the courier or shopping app | Random mobile number, overseas number, or an SMS tagged 'Likely-SCAM' |
| Payment request | Couriers do not ask for small redelivery fees via SMS links; GST on imports is handled at checkout by the platform | Asks for S$1–S$3 'redelivery' or 'customs' fee through a link |
| Website | singpost.com, ninjavan.co, jtexpress.sg, or the Shopee/Lazada app | singpost-sg-redeliver.com, ninjavan-reschedule.top, sg-customs-parcel.info |
| OTP | Your bank's OTP is only for transactions you started yourself | Asks you to enter an OTP to 'confirm' a tiny fee — the OTP is really for a large charge |
What Should You Do?
- ✓Don't click the link; check the tracking number yourself on the courier's official website or app
- ✓If you entered card details, call your bank's hotline immediately to block the card, and consider turning on your bank's Money Lock feature
- ✓Call the ScamShield Helpline on 1799 for advice, and install the ScamShield app to filter scam SMS and calls
- ✓Report the incident to the Singapore Police Force online at police.gov.sg (i-Witness / e-services), or call the Police hotline 1800-255-0000
- ✓Paste the suspicious message into ScamCheck for an instant verdict
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Check it now — it's free →Frequently Asked Questions
Does SingPost send SMS asking for a redelivery fee?
SingPost has repeatedly warned that it does not ask customers to pay fees or give card details through links in SMS. Check any tracking number yourself at singpost.com instead of using a link from a message.
What does 'Likely-SCAM' mean on my SMS in Singapore?
Under Singapore's SMS Sender ID Registry, messages sent with an alphanumeric sender name that isn't registered are labelled 'Likely-SCAM'. It is a strong warning sign; treat the message as fraudulent and don't click anything in it.
I paid S$1.99 on a fake SingPost site. What now?
Assume your full card details are compromised. Call your bank right away to block the card and dispute any charges, check for unfamiliar transactions, then make a police report. Small 'test' payments are often followed by large charges within hours.
Why do scammers only ask for such a small amount?
A small fee lowers your guard. The real goal is your card number, CVV and OTP, which let them make much bigger purchases or add your card to their own mobile wallet.
Where do I report a delivery scam in Singapore?
Call the ScamShield Helpline 1799, report via the ScamShield app, and lodge a police report at police.gov.sg. Also report the phishing link to the courier so it can be taken down.
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